FAQ

Bookings can be made by phone, email, SMS txt or in person.

We will take pencil bookings for equipment for future dates even if a confirmation is not yet possible. A pencil booking is only a notification of your interest to hire the equipment and it only becomes a solid booking and reservation when you confirm the booking.
If we have another enquiry for the same equipment on the same date/s, we’ll contact you to discuss either to confirm the booking or release the equipment.
We ask that you let us know when you no longer expect to use the gear, so we can release the pencil booking.

A confirmed booking by you means you intend to adhere to our terms and conditions.

We do have a very wide range of equipment and if you don't see it listed on the website then please enquire if we have it in stock. Sometimes it takes a while to update the website with all the new gear.
In general we make every effort to hire you what you want. If you want just one battery or one cable, we will hire you one battery or one cable.

NZCameraHire operates 7 days a week from 8am till 7pm. The phones and email are monitored between 6am and 10pm 7 days a week. We don't mind after hour's or late last minute gear requests but if it's to late at night then a call-out fee may apply.

New Zealand Government 'Goods & Services Tax' (GST) of 15% is charged to all hirers of equipment, including overseas production companies shooting within New Zealand.

A Full day rate is not for a 24 hour period, it is for a business day. 12noon till 12noon would be two half days. If the equipment is available then you can pick it up the day before the hire and if not required by another hire then you can return it the day after your hire.

Longer duration shoots attract better deals -
Hire periods between 3 and 5 days, are charged for 3 days hire only. Hire periods between 4 and 7 days, are charged 4 days hire only.  For longer periods of hire we’ll happily discuss a much better rate.

Half-Day rates are available on all equipment. The half-day rate is 70% of the day rate. A half-day duration is 5 hours and is based on 'time-out' and not 'time used'. A half-day is either am or pm - not both.

If shooting out of town, we will charge a 50% half-day for each travel day - but of course, we can be flexible, depending upon the nature & duration of the shoot.
International travel days are negotiable.

You can take our equipment to almost any country in the world. An insurance premium of 10% of total charge applies. Insurance is void in some countries, such as Iraq & Afghanistan.

A pre-rig day will be charged at the half-day rate, providing that somebody else has not requested the same equipment. But we can be negotiable, depending upon the nature of the pre-rig.

We will hold equipment for 'wet weather cover'. However, if somebody else requests the same equipment for your hold days, we will give you the option of releasing the weather hold or paying the normal day rate to continue to reserve the equipment

If a confirmed booking is cancelled at short notice (i.e.: Less than 24 hours notice) and we had to turn away another booking because of your booking, we reserve the right to charge a cancellation fee. Depending upon the circumstances the fee will be between 75-100% of the original charge.

 

If picking up equipment from NZCameraHire premises, please arrive at the scheduled time, or ring to inform us that you may be late.

We can freight or courier equipment around Auckland, New Zealand or around the world, to approved customers. Freight or courier costs will be charged to you. Rates vary depending upon your location.

Download the 'Credit Application Form' in PDF, or download the Word version. We reserve the right to refuse credit.

All the equipment hired from NZCameraHire is insured and covered in New Zealand. Equipment is insured by RPMP Ltd./NZCameraHire for loss or accidental damage at replacement value. A policy excess of $1,250 applies, except for burglary or theft claims where the policy excess is $1,500.
Equipment for international shoots incurs a 10% extra charge, of the published or quoted hire rates.

The hirer must make an immediate report to police in the case of theft or burglary. NZCameraHire will require a copy of the police report.

The hirer might be required to be interviewed by an 'insurance claim investigator'.

Insurance cover does not apply when equipment is taken into any of the following areas or situations:
- War zones, Political unrest zones, Natural disaster zones or any Hazardous zones.
- Exposure to water / sand risks, without an appropriate housing (specific to the equipment in use) to withstand water or sand damage.
- Adventure activities such as rock-climbing, whitewater rafting, parachuting, skiing, motor racing and the like where the equipment is part of the activity.
- Use of equipment on boats or any other form of transport inappropriate for weather conditions.
- Exposure of the equipment to any unusual hazard that you may become aware of during the shoot.

Please note that we do not allow our equipment to be used in any of the above situations, and if it is, the insurance cover will be void and you will be deemed the insurer and become liable for the cost of any and all damage, repairs and consequential loss claims.
NOTE: Equipment can be transported in aircraft and helicopters, in appropriate weather conditions, and can be used in aircraft and helicopters with appropriate approved safety attachments.

Crombie Lockwood (NZ) Ltd,
Level 4, Crombie Lockwood Centre, 100 Beaumont Street.
PO Box 68 910, Wellesley Street, Auckland 1141
P: +64 9 623 9900 F: +64 9 623 9901
Email: Sharlene.McDonald@crombielockwood.co.nz
Contact: Sharlene McDonald

You or your associated production company can provide your own insurance cover for international shoots. This cover must include 'Accidental & Material Loss' or 'Damage and Consequential Loss'. Your cover must be approved by Crombie Lockwood (NZ) Ltd. NZCameraHire will require an approval letter from Crombie Lockwood (NZ).

This entire process is the hirer's responsibility, and must occur before the equipment is released.

All cameras travel in Pelican or aluminium road-cases when send by courier. If you pick up gear from NZCameraHire premises then you have the option to use heavy duty road-cases or lighter padded camera bags.  Ancillary equipment travels in Pelican cases. Tripods travel in rugged padded tripod travel bags or Sachtler tube cases. Lights come in their own padded travel bag.

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